1. All online purchases can be refunded or exchanged with the following conditions:
   1. Refunds and exchanges can be done at any of our Ackermans stores nationwide (within the borders of South Africa). This excludes any of the Ackermans Women or Ackermans Connect stores.
   2. All refunds or exchanges must be done within 30 days from date of purchase. For online purchases this is from the date of collection.
   3. All refunds and exchanges must be accompanied by a printout of the electronic invoice. If a printout of the invoice is not available then the physical delivery note that accompanied the parcel, together with the electronic invoice must be presented.
      1. If only the physical delivery note is presented, then the refund will be at the current system price.
      2. If neither the physical delivery note or electronic invoice is provided, then the refund will only be given in the form of a gift card / voucher at the current system price.
   4. Items must be in their original packaging if applicable.
   5. Items must be unworn with the original tags intact.
   6. For hygiene reasons underwear (excluding bras) may not be refunded or exchanged.
2. Opening of the Order parcel:
   1. If you discover upon opening of the parcel that there is an item or items missing or damaged:
      1. In store: Please notify a staff member who will either:
         1. provide the missing item, or replace the damaged item, if possible
         2. if not possible give a refund for the missing or damaged item as per 12.1 of Ackermans eCommerce Terms & Conditions
      2. Home deliveries or parcel opened at a location other than a store:
         1. If an item is missing, please call Customer Care on 0860 900 100.
         2. If an item is damaged, please return the item to your nearest store and they will replace the item or refund the purchase as per point 12.1 of Ackermans eCommerce Terms & Conditions.
         3. Please note that the delivery fee is non-refundable.

All refund or exchange requests must be accompanied by the original till slip within 30 days of the purchase date – with the following conditions and / or exceptions that apply:
– Items must be in their original packaging if applicable.
– Items must be unworn with the original tags in tact.
– For hygiene reasons underwear (excluding bras) may not be refunded or exchanged.
– Gift cards, Airtime and Data Bundle purchases cannot be refunded.
– Cellular products carry a warrantee from the supplier. Faulty handsets can only be exchanged within 7 days of purchase, if there are no signs of physical damage. Thereafter, handsets will be repaired as per the manufacturer warranty which is indicated on the till slip, if no customer damage has taken place. Please keep your original till slip as it also acts as proof of product warrantee and warranty period applicable to the device purchased.

For more information, contact our Customer Care team on 0860 900 100.